Crowleys DFK has reinforced its commitment to excellence in client satisfaction, quality service and continuous business improvement by successfully transitioning to the ISO 9001:2015 Quality Management System standard.
According to Tony Cooney, Partner Governance Risk & Compliance, “We are delighted to have successfully transitioned to this new standard, which has been a real team effort by all our staff. Quality and client satisfaction has always been at the core of who we are. This achievement shows that we work hard to ensure our systems meet the very highest international standards for our clients.”
ISO 9001 is recognised as the world’s leading standard for Quality Management Systems. Based on a number of principles including excellent customer focus, strong leadership engagement, improved effectiveness of internal processes and continual improvement, it is awarded to organisations who achieve high standards in a strategic and risk based approach to quality management and consistency of services.
Tony concluded, “The ISO standard is an excellent way for us to constantly improve our quality control systems and gives us the guidelines and procedures to ensure that quality and integrity is never compromised. It is a cornerstone to the continued strategic growth and development of the firm in a changing marketplace.”